As suppliers to Devon County Council under their framework agreement, we have all the necessary policies and procedures in place to carry out your project professionally including:
Health and Safety
We undertake appropriate risk assessments at the start of our research projects to ensure the health and safety of all our staff. Field researchers are fully briefed prior to a project commencing and issued with appropriate clothing e.g. high vis jackets. Additionally, we have procedures in place where staff are required to work outside normal “working hours” or in isolated locations.
Equal opportunities
Power Marketing is an equal opportunities employer. Our equality policy incorporates the Equality Act 2010. We regularly communicate with all staff, to provide an opportunity for the feedback, monitoring and resolution of any potential problems. Policies and procedural documentation are in place, clearly setting out the Companies position on equality.
Quality
To ensure that our quality and performance meets or exceed our customers’ expectations, we have the procedures and the processes in place for monitoring our quality and performance standards.
For example, our random back checking of completed field work (approximately 5%) and audit trail are designed to ensure that the data obtained is of the highest quality and accuracy.
Our fieldwork services are aligned to and follow the IQCS and ISO20252 quality standards.
Complaints
We operate in line with the Market Research Society code of conduct and deal with any issues or customer complaints quickly and with full transparency. We notify our clients immediately of any issues which may require follow-up action.
Full details of all our policies and procedures are available on request.
Data Security
We take data security very seriously and comply fully with the EU GDPR laws on consent and protection of personal data. We are registered with Information Commissioners Office, reference number: Z9914684 (Tier 1)
