Our work

Please find below some examples of our work – we’ve tried to show the variety and scope of the projects we’ve been involved with. We think they demonstrate both our approach and capability – showing how we’ve worked with our clients to add value and achieve their objectives.

If you have a project in mind get in touch and find out more about how we could work with you.

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Wild Planet Trust – testing new names and logos

The Whitley Wildlife Conservation Trust, the charity that runs Paignton and Newquay Zoos, also supports conservation projects throughout the world. The Board of Trustees wanted to develop a new brand...

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AptEd (formerly Open College Network South West)

AptEd (formerly OCN South West) is a national awarding organisation who wanted to understand more about their brand awareness with key education providers in their area and how they could improve...

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Royal Albert Memorial Museum

The museum in Exeter (RAMM) wanted to establish and track key benchmark measures and measure the satisfaction levels of visitors when it reopened after a major refurbishment

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Recycling behaviour and awareness

Devon Authorities Recycling Partnership wanted to 'benchmark' public awareness of, and engagement in, 'recycling' and measure awareness of its campaigns such as Don't Let Devon Go to Waste...

Love0

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Charity supporter research

Devon Air Ambulance has a number of supporters throughout Devon and they wanted to get their views on the Charity and find out some more about why and how they wanted to be involved

Love0

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Rowe’s Bakery

Rowe's Bakery is an established food manufacturer based in Cornwall which supplies major multiples as well as having its own chain of retail bakeries. The management team wanted operational metrics

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Mystery shopping bakery shops

Rowe's Bakery is a food manufacturer and retailer based in Cornwall. The management team wanted to run a mystery shopping exercise in their stores and in their Head Office

Love0

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Tamar Tag

The Tamar Bridge and Torpoint Ferry Joint Committee wanted to undertake a large scale public consultation to capture behavioural and attitudinal data on a number of key issues

Love0

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Stop smoking – Devon PCT

Devon Primary Care Trust wanted to refine the smoking cessation service that they offered particularly to Routine and Manual workers who had been identified as a key target group for this service.

Love0

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Cosy Devon – Exeter City Council

Exeter City Council managed a campaign to raise awareness about the need to insulate properties properly and the availability of grants - they therefore wanted to measure how effective this had been

Love0

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Guildhall Shopping Centre

The management of the Guildhall Shopping Centre in central Exeter wanted to have an independent view of what visitors to the Centre thought

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Activate Learning

Activate Learning is an educational organisation based in Oxford. Having recently rebranded the Group wanted to measure their awareness and net promoter scores with their various target audiences

Love0

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Value of local transport

The Transport Co-Ordination Team at DCC required some data to input into their decision making on bus services in the County

Love0

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Retail and trade customer surveys

The marketing team at Nu-Heat wanted to take a proactive approach to managing their 'service' promise and wanted to survey trade installers and end customers

Love0

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Research into private school catering

Pasta King is a leading supplier of pasta and sauce meals to educational and other outlets. The management wanted to understand how to convert their sales leads better within the private school market

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Retail and trade surveys

The senior management team at Victoria Sawmills wanted to better understand their customer base, as well as explore the perceptions and attitudes of their customers towards them and their brands

Love0

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Travel Habits in Cornwall

We were delighted to be commissioned to conduct the Travel Habits survey for Cornwall Council to assist with the development of the next stage of their Local Transport Plan (LTP) Connecting Cornwall

Love0

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Sustainable travel campaign

DCC were keen to encourage workers and visitors to Exeter to adopt more sustainable forms of travel than the car for travelling into the City

Love0

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Residents’ survey

The South Devon Area of Outstanding Natural Beauty wanted to carry out research with resident to understand more about their attitudes and get their input into priorities

Love0

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Support information for a funding bid

The Dartmoor National Park Authority needed research to support their bid to the Heritage Lottery Fund for funds to deliver a skills and training programme to a range of partnership organisations

Love0

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Maximising sales potential

Local World wanted to understand the potential support for increasing the publication days of the Express and Echo in Exeter

Love0

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Commitment towards “recycling” & insight into services

Somerset Waste Partnership manages the waste and recycling services for district authorities and Somerset County Council. They wanted to conduct research into the attitudes and behaviour of residents.

Love0

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SME research “Defining the offer” – what drives the market?

Trinity Mirror were looking to develop a range of new marketing services for SMEs, but wanted a better understanding of the market and its needs to help the development process.

Love0

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Getting the brand name for a new service right…

Devon County Council had commissioned a new “connecting or matching enabler” Optum® to deliver a new Healthy Lifestyle Service – but needed to research an appropriate name for the service.

Love0

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Testing new brand concepts and packaging

As part of Abbey Vales business strategy they wanted to develop and test a range of new brand concepts to determine the best option to maximise retail sales.

Love0

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Evaluation and economic impact of Christmas Markets

Market Place Europe is the largest operator of specialist Markets in the UK including a range of award-winning Christmas Markets. They have a strong commitment to continuous development.

Love0

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Supporting a submission to a regulator

Radio Exe, a regional radio station, needed to provide Ofcom’s with facts and evidence to support its application for a new broadcasting license in South Devon.

Love0

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Getting the brand & product offer right for a multi million pound retail transformation

WMC Retail Partners Plc, the company behind some of the UK’s biggest indoor markets had ambitious plans for its St Austell based Cornish Market World site.

Love0

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Retail Mystery Shopping & Exit Survey – UK wide

Calendar Club wanted to have a better understanding of their customers and review their store operations during the key Christmas period.

Love0

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Brand awareness, attitudes and behaviour towards hospice support

Rowcroft Hospice serves the people of South Devon by providing specialist care to patients with progressive, life limiting illnesses. They are passionate about ‘taking care further’.

Love0

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Plymotion – Measuring the impact of Personalised Travel Planning

Plymouth City Council required a series of residential, quantitative surveys to be undertaken as part of the Local Sustainable Transport Fund Personalised Travel Planning (PTP) programme: Plymotion.

Love0

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Evaluation of travel habits of visitors to Tesco Extra – for Peter Brett Associates

Peter Brett Associates (PBA) who deliver major development and infrastructure projects in the UK and abroad, wanted to capture quantitative data about the visitors to Tesco Extra.

Love0

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Positioning Exeter as a business location

Exeter City Council wanted to develop Exeter’s offer as a business location and refine their marketing communications to businesses looking to expand or relocate to the South West.

Love0

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Brand perception of a leading chocolatier in the US and Japanese markets

Godiva wanted a better understanding of their brand perception and value proposition in two key overseas markets they had identified for future expansion.

Love0

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Testing a tourism website

Enjoy Staffordshire wanted to understand what prospective visitors to the county thought about their short breaks website.

Love0

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Testing a TV advert

The English Riviera Bid Company wanted to decide whether to re-run an existing TV advert or to commission the production of another one.

Love0

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Website review online focus groups

Recycle Devon were thinking of changing their website...

Love0

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When roads close does the traffic really disappear?

The Centre for Transport & Society required a series of residential quantitative surveys to be undertaken to help evaluate an experiment which would introduce road closures to a town centre...

Love0

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Creative testing research with the youth market

The team at Devon County Council wanted to find out the best way to promote a cycling training scheme to 11-14 year olds in schools

Love0

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Researching youth attitudes towards careers in mental health

Devon Partnership Trust wanted to understand the awareness and attitudes of 16+ age group towards careers in mental health

Love0

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Will a new food brand work in the UK market?

Sainsbury’s were looking to introduce a range of authentic Italian pasta to their stores and wanted to understand their customers’ attitudes and perceptions towards the Agnesi pasta brand.

Love0

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Wild Planet Trust – testing new names and logos

Love0

View Larger More Details

AptEd (formerly Open College Network South West)

AptEd (formerly OCN South West) is a national awarding organisation who wanted to understand more about their brand awareness with key education providers in their area and how they could improve...

Love0

View Larger More Details

Royal Albert Memorial Museum

The museum in Exeter (RAMM) wanted to establish and track key benchmark measures and measure the satisfaction levels of visitors when it reopened after a major refurbishment

Love0

View Larger More Details

Recycling behaviour and awareness

Devon Authorities Recycling Partnership wanted to 'benchmark' public awareness of, and engagement in, 'recycling' and measure awareness of its campaigns such as Don't Let Devon Go to Waste...

Love0

View Larger More Details

Charity supporter research

Devon Air Ambulance has a number of supporters throughout Devon and they wanted to get their views on the Charity and find out some more about why and how they wanted to be involved

Love0

View Larger More Details

Rowe’s Bakery

Rowe's Bakery is an established food manufacturer based in Cornwall which supplies major multiples as well as having its own chain of retail bakeries. The management team wanted operational metrics

Love0

View Larger More Details

Mystery shopping bakery shops

Rowe's Bakery is a food manufacturer and retailer based in Cornwall. The management team wanted to run a mystery shopping exercise in their stores and in their Head Office

Love0

View Larger More Details

Tamar Tag

The Tamar Bridge and Torpoint Ferry Joint Committee wanted to undertake a large scale public consultation to capture behavioural and attitudinal data on a number of key issues

Love0

View Larger More Details

Stop smoking – Devon PCT

Devon Primary Care Trust wanted to refine the smoking cessation service that they offered particularly to Routine and Manual workers who had been identified as a key target group for this service.

Love0

View Larger More Details

Cosy Devon – Exeter City Council

Exeter City Council managed a campaign to raise awareness about the need to insulate properties properly and the availability of grants - they therefore wanted to measure how effective this had been

Love0

View Larger More Details

Guildhall Shopping Centre

The management of the Guildhall Shopping Centre in central Exeter wanted to have an independent view of what visitors to the Centre thought

Love0

View Larger More Details

Activate Learning

Activate Learning is an educational organisation based in Oxford. Having recently rebranded the Group wanted to measure their awareness and net promoter scores with their various target audiences

Love0

View Larger More Details

Value of local transport

The Transport Co-Ordination Team at DCC required some data to input into their decision making on bus services in the County

Love0

View Larger More Details

Retail and trade customer surveys

The marketing team at Nu-Heat wanted to take a proactive approach to managing their 'service' promise and wanted to survey trade installers and end customers

Love0

View Larger More Details

Research into private school catering

Love0

View Larger More Details

Retail and trade surveys

The senior management team at Victoria Sawmills wanted to better understand their customer base, as well as explore the perceptions and attitudes of their customers towards them and their brands

Love0

View Larger More Details

Travel Habits in Cornwall

We were delighted to be commissioned to conduct the Travel Habits survey for Cornwall Council to assist with the development of the next stage of their Local Transport Plan (LTP) Connecting Cornwall

Love0

View Larger More Details

Sustainable travel campaign

DCC were keen to encourage workers and visitors to Exeter to adopt more sustainable forms of travel than the car for travelling into the City

Love0

View Larger More Details

Residents’ survey

The South Devon Area of Outstanding Natural Beauty wanted to carry out research with resident to understand more about their attitudes and get their input into priorities

Love0

View Larger More Details

Support information for a funding bid

The Dartmoor National Park Authority needed research to support their bid to the Heritage Lottery Fund for funds to deliver a skills and training programme to a range of partnership organisations

Love0

View Larger More Details

Maximising sales potential

Local World wanted to understand the potential support for increasing the publication days of the Express and Echo in Exeter

Love0

View Larger More Details

Commitment towards “recycling” & insight into services

Love0

View Larger More Details

SME research “Defining the offer” – what drives the market?

Trinity Mirror were looking to develop a range of new marketing services for SMEs, but wanted a better understanding of the market and its needs to help the development process.

Love0

View Larger More Details

Getting the brand name for a new service right…

Devon County Council had commissioned a new “connecting or matching enabler” Optum® to deliver a new Healthy Lifestyle Service – but needed to research an appropriate name for the service.

Love0

View Larger More Details

Testing new brand concepts and packaging

As part of Abbey Vales business strategy they wanted to develop and test a range of new brand concepts to determine the best option to maximise retail sales.

Love0

View Larger More Details

Evaluation and economic impact of Christmas Markets

Market Place Europe is the largest operator of specialist Markets in the UK including a range of award-winning Christmas Markets. They have a strong commitment to continuous development.

Love0

View Larger More Details

Supporting a submission to a regulator

Radio Exe, a regional radio station, needed to provide Ofcom’s with facts and evidence to support its application for a new broadcasting license in South Devon.

Love0

View Larger More Details

Getting the brand & product offer right for a multi million pound retail transformation

WMC Retail Partners Plc, the company behind some of the UK’s biggest indoor markets had ambitious plans for its St Austell based Cornish Market World site.

Love0

View Larger More Details

Retail Mystery Shopping & Exit Survey – UK wide

Calendar Club wanted to have a better understanding of their customers and review their store operations during the key Christmas period.

Love0

View Larger More Details

Brand awareness, attitudes and behaviour towards hospice support

Rowcroft Hospice serves the people of South Devon by providing specialist care to patients with progressive, life limiting illnesses. They are passionate about ‘taking care further’.

Love0

View Larger More Details

Plymotion – Measuring the impact of Personalised Travel Planning

Plymouth City Council required a series of residential, quantitative surveys to be undertaken as part of the Local Sustainable Transport Fund Personalised Travel Planning (PTP) programme: Plymotion.

Love0

View Larger More Details

Evaluation of travel habits of visitors to Tesco Extra – for Peter Brett Associates

Peter Brett Associates (PBA) who deliver major development and infrastructure projects in the UK and abroad, wanted to capture quantitative data about the visitors to Tesco Extra.

Love0

View Larger More Details

Positioning Exeter as a business location

Exeter City Council wanted to develop Exeter’s offer as a business location and refine their marketing communications to businesses looking to expand or relocate to the South West.

Love0

View Larger More Details

Brand perception of a leading chocolatier in the US and Japanese markets

Godiva wanted a better understanding of their brand perception and value proposition in two key overseas markets they had identified for future expansion.

Love0

View Larger More Details

Testing a tourism website

Enjoy Staffordshire wanted to understand what prospective visitors to the county thought about their short breaks website.

Love0

View Larger More Details

Testing a TV advert

The English Riviera Bid Company wanted to decide whether to re-run an existing TV advert or to commission the production of another one.

Love0

View Larger More Details

Website review online focus groups

Recycle Devon were thinking of changing their website...

Love0

View Larger More Details

When roads close does the traffic really disappear?

The Centre for Transport & Society required a series of residential quantitative surveys to be undertaken to help evaluate an experiment which would introduce road closures to a town centre...

Love0

View Larger More Details

Creative testing research with the youth market

The team at Devon County Council wanted to find out the best way to promote a cycling training scheme to 11-14 year olds in schools

Love0

View Larger More Details

Researching youth attitudes towards careers in mental health

Devon Partnership Trust wanted to understand the awareness and attitudes of 16+ age group towards careers in mental health

Love0

View Larger More Details

Will a new food brand work in the UK market?

Sainsbury’s were looking to introduce a range of authentic Italian pasta to their stores and wanted to understand their customers’ attitudes and perceptions towards the Agnesi pasta brand.

Love0

If you have a project in mind get in touch and find out more about how we could work with you.
Contact us on 01392 436211 or complete our short contact us enquiry form.