Services for Public Sector

An important part of service delivery and policy development, primarily for public sector organisations, public consultations are used to inform, plan, develop, review and prioritise services, policies or standards.

Public Consultations

Getting the public’s view on important local issues and policies to help shape and influence the local agenda. We have consulted with the public on behalf of local authorities and organisations on a range of topics including transport, air quality, public spaces, libraries to name a few. These involved us running focus groups, conducting depth interviews, managing online surveys and doing on street and doorstep, face to face surveys.

Understanding and measuring behavioural change

The challenge for a number of authorities is to encourage their residents to change or adopt a particular behaviour – for example recycling more, using sustainable transport methods, making changes that will have a positive impact on their health and well-being. We have conducted a number of surveys to understand people’s attitudes, motivators and barriers towards such behavioural change which have been used as an input to service and communication design and delivery.

Project Evaluation – Economic impact surveys

An economic impact analysis (EIA) examines the effect of an event on the economy in a specified geographic area. It usually measures changes in business revenue, business profits, personal wages, and/or jobs. The economic event analysed can include implementation of a new policy or project, or may simply be the presence of a business or organization. An economic impact analysis is commonly conducted when there is public concern about the potential impacts of a proposed project or policy.

For example, we have been involved in a number of projects where the survey has been designed to provide data on the typical spend levels of visitors to particular areas or attractions or to measure the economic impact a reduction in services would have.

Featured work

Tamar Tag

The Tamar Bridge and Torpoint Ferry Joint Committee wanted to undertake a large scale public consultation to capture behavioural and attitudinal data on a number of key issues

Travel Habits in Cornwall

We were delighted to be commissioned to conduct the Travel Habits survey for Cornwall Council to assist with the development of the next stage of their Local Transport Plan (LTP) Connecting Cornwall

Residents’ survey

The South Devon Area of Outstanding Natural Beauty wanted to carry out research with resident to understand more about their attitudes and get their input into priorities

View all

Brand awareness and
advertising research

Creative testing

Customer
and supporter
research

Product and
service testing

Customer Profiling and
Testing Personas

Services for
public sector

Field work,
on-line panels
& data services

Brand awareness and
advertising research

Customer
and supporter
research

Customer Profiling and
Testing Personas

Field work,
on-line panels
& data services

Creative testing

Product and
service testing

Services for
public sector

Brand awareness and
advertising research

Customer
and supporter
research

Customer Profiling and
Testing Personas

Field work,
on-line panels
& data services

Creative testing

Product and
service testing

Services for
public sector

If you have a project in mind get in touch and find out more about how we could work with you.
Contact us on 01392 436211 or complete our short contact us enquiry form.