Postal and online surveys

Online surveys

Offering similar advantages to postal surveys, research can be conducted via personalised e-mail surveys, a dedicated website or using virtual ‘pop-ups’ when a visitor lands on the relevant web site. Online surveys can also be used in conjunction with other methodologies where the sample needs to be representative of a particular population or to provide further accessibility to potential respondents.

Postal surveys

This can be very cost effective particularly if “piggy backing” an existing postal communication to existing customers or supporters and ideal for geographically dispersed samples. Postal surveys are also less intrusive than other research methods, providing a better medium to discuss more sensitive issues and allow more considered response via the use of free-format open-ended qualitative questions.

In addition, longer questionnaires can be used as respondents will typically have 3-4 weeks to complete and return the questionnaire

Featured work

Charity supporter research

Devon Air Ambulance has a number of supporters throughout Devon and they wanted to get their views on the Charity and find out some more about why and how they wanted to be involved

Tamar Tag

The Tamar Bridge and Torpoint Ferry Joint Committee wanted to undertake a large scale public consultation to capture behavioural and attitudinal data on a number of key issues

Plymotion – Measuring the impact of Personalised Travel Planning

Plymouth City Council required a series of residential, quantitative surveys to be undertaken as part of the Local Sustainable Transport Fund Personalised Travel Planning (PTP) programme: Plymotion.

View all

Focus groups

Depth interviews

Mystery shopping

Face-to-face
Surveys

Postal and online
surveys

Telephone surveys

Focus groups

Depth interviews

Mystery shopping

Face-to-face
Surveys

Postal and online
surveys

Telephone surveys

Focus groups

Depth interviews

Mystery shopping

Face-to-face
Surveys

Postal and online
surveys

Telephone surveys

If you have a project in mind get in touch and find out more about how we could work with you.
Contact us on 01392 436211 or complete our short contact us enquiry form.